Get in Touch With Us
This is the page to use if you want to reach the editorial team behind Top Bitcoin Casinos — to flag an error, tell us a crypto casino stopped paying out, ask how a withdrawal actually works, or discuss a commercial enquiry. Email is the only channel we run, and a person reads everything that arrives.
Email the editorial team
Write to [email protected]. We aim to reply within two working days, and longer during holiday periods. There is no phone line, no live chat and no postal desk — a small team keeps the research current, and email is where it all lands.
Two things make a reply faster and more useful:
- Name the site and the coin. "Withdrawal stuck" tells us nothing; "LTC withdrawal at BC Game, pending 20 hours" tells us a lot.
- Include the timestamp, not the amount. Date and rough time help us check whether it lines up with a known network backlog or a site-side hold. We never need your wallet seed phrase, private keys, login details or a transaction signature, and we will never ask for them. Anyone who does is not us.
What readers usually write in about
- Corrections. Bonus terms move constantly. If a welcome offer, a playthrough multiple, a coin list or a licensing detail on our pages no longer matches what the operator publishes, tell us and we will recheck it against the source.
- Payout reports. Slow, capped or refused withdrawals are the single most useful thing a reader can send us. We cannot intervene on your behalf or recover funds — we are a comparison publisher, not a regulator or an ombudsman — but patterns across multiple reports change how we rank a site.
- How-to questions. Setting up a self-custody wallet, choosing between an on-chain BTC transfer and a cheaper LTC or USDT one, understanding confirmation times and gas fees. We answer these generally; we do not manage anyone's funds.
- Restricted access. If a crypto casino has blocked your state or closed your account, we will note it. We will not suggest ways around geoblocks, KYC checks or a site's terms of service, and we do not help with VPN use where an operator forbids it.
- Commercial and partnership enquiries. Operators, affiliate managers and software providers should say clearly who they represent in the first line.
- Responsible gambling. If your message is about your own play or someone else's, say so and we will point you to support rather than to a casino.
How we make money, and what that does not buy
Top Bitcoin Casinos earns commission when a reader signs up through some of the links on this site. That funds the research. It does not buy a position in our rankings, a higher editorial rating, or the removal of a criticism. If you email asking us to soften a write-up in exchange for a commercial arrangement, the answer is no, and we will say so in the reply. Sites we have no commercial relationship with can and do appear on our pages, and ranked sites keep their stated drawbacks.
Questions we get about the ranked casinos
A lot of inbound mail is really a question about one of the operators we cover. Here is how we would answer the three most common, with the material conditions attached — full terms always sit with the operator.
BetPanda — 10% weekly cashback
BetPanda sits at the top of our list mainly because its headline offer is cashback rather than a large match bonus. Cashback is usually the cleaner deal for readers who care about withdrawing quickly: a weekly rebate on net losses typically carries lighter conditions than a deposit match, so funds are less likely to be locked behind a playthrough multiple when you want them off the site. Readers who write in about "instant" withdrawals should know the limitation here too — 10% is a modest return by the standards of this market, high-volume players will find deeper rakeback elsewhere on our list, and any cashback percentage, qualifying period, minimum loss threshold and expiry window is set by the operator and can change without notice. Check the promotions page before you deposit.
CoinPoker Casino — 150% welcome bonus up to $2,000
CoinPoker is the one people email about when they want poker alongside casino games. That is genuinely its distinguishing feature: a poker-first operation with a casino attached, which suits readers coming from a state with no legal online poker. The drawback is structural — a 150% match up to $2,000 is a large headline number, and large matches come with the heaviest strings in this category. Expect a wagering requirement expressed as a multiple of bonus (or bonus plus deposit), a time limit to clear it, game weightings that count slots differently from table games, and a maximum bet per spin while bonus funds are live. Breaching any of those can void the bonus and the winnings from it. If your priority is a fast cash-out rather than the biggest possible balance, a match bonus is often the wrong tool.
Cryptorino — 100% match up to 1 BTC plus 10% weekly cashback
Cryptorino makes our page because it pairs both structures: a match for players who want the bigger starting balance, and weekly cashback for those who would rather keep things liquid. Denominating the cap in BTC rather than dollars is worth understanding before you opt in — the dollar value of a 1 BTC cap moves with the market, in both directions, and so does the value of anything you leave on the site. Limitation: a bonus cap that large is theoretical for most readers, since you would need to deposit an equivalent amount to reach it, and the cashback and match usually cannot be combined in the way people assume. Both carry playthrough and expiry terms set by the operator.
The rest of the list at a glance
| Casino | Headline offer (terms apply) | Editorial rating |
|---|---|---|
| Punkz | 20,000 USDT welcome bonus + 15% cashback | 9.8 |
| Hyperlucky | 20% daily cashback up to $10,000 + 100 free spins | 9.7 |
| Winna | Up to 60% rakeback & 25% instant cashback | 9.7 |
| Thrill | Up to 70% rakeback + 10% cashback | 9.7 |
| BC Game | Four match bonuses up to $4,000 + 400 free spins | 9.7 |
| Wild.io | Up to 350% across first three deposits + 200 free spins | 9.7 |
| Vave | Up to 550 USDT + up to €75 free bet + 5% cashback | 9.7 |
Every figure above is an advertised maximum, not an expected outcome. Rakeback and cashback percentages are usually tiered by VIP level, free spins carry their own value caps and wagering, and welcome packages split across multiple deposits. Ratings are our editorial assessment based on desk research, not customer-review scores, and not the result of any testing — we do not deposit, play or withdraw. Checked Sep 19, 2026.
Money questions we can answer generally
You do not pay us anything to use this site. On the casinos themselves, the money moves on-chain, and that shapes most of the questions that reach our inbox.
- Deposits. Typically BTC, ETH, LTC, USDT, USDC and DOGE, with altcoin support varying by site. You send from a self-custody wallet or an exchange account to an address the casino generates. The casino credits you after a set number of network confirmations.
- Fees. The network charges you, not the casino, on the way in. Bitcoin and Ethereum gas fees rise with congestion; Litecoin and stablecoins on cheaper networks are usually the lower-cost route for small transfers. Some sites also apply their own withdrawal fee — read the cashier page.
- Withdrawal speed. "Instant" in this market means the site's internal approval is automated. The chain still needs confirmations, and any manual review or verification check adds time. Advertised speeds are operator claims; we report them as such.
- Limits. Minimum and maximum withdrawal amounts, daily and monthly caps and VIP-tier exceptions all vary by operator and by coin. Check them before you deposit, not after you win.
- Volatility. A balance held in BTC or ETH can fall in dollar terms while you are doing nothing at all. Stablecoins like USDT and USDC exist to sidestep that during play. Gambling always risks losing your stake; crypto adds a second, separate risk on top.
What our pages cover, so you know where to write
Most of our research sits in a few buckets, and telling us which one you mean saves a round trip. Game coverage: slots, live dealer blackjack, roulette and baccarat from studios such as Evolution, Pragmatic Play and NetEnt, and the crypto originals — crash, dice, plinko and in-house games, many of them provably fair with a verifiable seed. Fairness: provably fair verification versus third-party RNG certification, and what each actually proves. Accounts and security: two-factor authentication, fund custody, no-KYC play versus sites that verify on withdrawal. Beyond the casino floor, most of these operators also run sportsbooks, and several run poker or esports books alongside them — different licences in some cases, different bonus terms almost always, and cashback on casino play rarely extends to sports bets. If your question is about a non-GamStop site rather than a crypto casino, our guide to casinos outside GamStop is the better starting point.
Legal standing, eligibility and what we cannot advise on
We get legal questions weekly, so here is the honest position. There is no federal legalization of online casino gaming in the US. The crypto casinos we cover are offshore operations, licensed in jurisdictions such as Curaçao or Anjouan — not by any US regulator. For most US players they sit in a legal grey area, and we will not tell you otherwise. Regulated online casino gaming exists in a handful of states (including NJ, PA, MI, WV, CT, DE and RI), and those licensed operators do not run on crypto.
State law varies, and several operators self-restrict particular states. You must check the rules where you live, and check the operator's own terms for excluded states before depositing. You must also meet the site's minimum age — 18 or 21 depending on the operator and applicable state rules, stated on each site — and this site is for adults only.
On tax: US players are generally liable for tax on gambling winnings and on crypto gains. That is a real obligation and no-KYC play does not remove it. We give general information only; consult a qualified tax professional or attorney about your own situation. We cannot and will not advise anyone on false details, geoblock workarounds, or getting around KYC, AML or sanctions checks — those emails get a short reply.
If gambling has stopped being fun
Offshore crypto casinos may not offer the deposit limits, cooling-off periods or self-exclusion tools that state-regulated operators are required to provide, and there is no US regulator to escalate to. Only stake what you can afford to lose, and never deposit to recover a loss. Confidential help is available 24/7 from the National Problem Gambling Helpline on 1-800-GAMBLER. If you mention this in an email to us, we will respond with support resources rather than casino links.
Before you hit send
Include the casino name, the coin, what happened and roughly when. Leave out anything sensitive — no keys, no passwords, no ID documents. If you are reporting an inaccuracy, a link to what you are looking at helps us verify it quickly. Reader corrections are a real part of how this site stays current, and we would rather hear about a stale bonus term than publish it for another month.
Send it to [email protected] whenever suits you. We will get back to you.